Privacy Policy

Effective date: October 23, 2026

ISACARE Laboratory & Concierge Services (“ISACARE,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect through isacarellc.com, our forms, our booking calendar and our text messages, how we use it, and the choices you have.

Information we collect

• Contact details you give us: first and last name, email address, phone number, and any message you send through our contact form.
• Appointment details you give us when you book: the service requested, preferred date and time, and visit location.
• Your text-message consent choices and the date and time you gave them.
• Basic technical information when you visit our website, such as browser type, pages viewed and IP address.

We do not ask for test results, medical records or payment card numbers through this website’s contact form. Please do not send that information through the form.

How we use your information

• To respond to your questions and requests.
• To schedule, confirm, remind you about and manage your appointments.
• To notify you when results are ready or about the services you requested.
• To send marketing text messages only if you separately opted in to receive them.
• To operate, secure and improve our website and services, and to meet our legal obligations.

Health information

Health information you provide to us in connection with laboratory, testing or phlebotomy services is handled in accordance with applicable federal and Florida law, including HIPAA where it applies.

Text messaging (SMS)

If you opt in, we will send text messages to the number you provided. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. See our SMS Terms for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information-sharing described in this policy and will not be shared with any third parties.

How we share information

We do not sell your personal information. We share it only with service providers who help us run our business (for example, our scheduling, customer-relationship and messaging platforms and our certified laboratory partners), only as needed to provide our services, or when required by law.

Data security and retention

We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted (HTTPS) connections to this website. We keep information only as long as needed for the purposes above or as required by law.

Your choices

You can ask us to access, correct or delete your contact information, or to stop contacting you, by emailing support@isacarellc.com or calling (305) 315-4664. You can opt out of text messages at any time by replying STOP.

Children

Our website is not directed to children under 13, and we do not knowingly collect their information online.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact us

ISACARE Laboratory & Concierge Services

Jackson North Medical Plaza, 16800 NW 2nd Avenue, Suite 203, North Miami Beach, FL 33169

Phone: (305) 315-4664

Email: support@isacarellc.com