Privacy Policy

At ISACARE Laboratory & Concierge Services, we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Demographic Information: Date of birth, gender, age
• Health Information: Medical history, test results, health conditions, insurance information
• Payment Information: Credit card numbers, billing address, payment history
• Account Information: Username, password, preferences, appointment history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Website usage patterns and analytics
• Cookies and similar tracking technologies

We use your information for the following purposes:

• Providing Services: To schedule appointments, process lab tests, deliver results, and provide medical services
• Communication: To contact you about appointments, test results, and important health information
• Payment Processing: To process payments and manage billing
• Website Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send you information about our services (with your consent)

We may share your information in the following circumstances:

Healthcare Providers

We may share your health information with your healthcare providers, physicians, and other medical professionals involved in your care.

Laboratory Partners

We work with certified laboratory partners to process your tests and may share necessary information to complete your lab work.

Service Providers

We may share information with third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Customer support
• Marketing and communications

Legal Requirements

We may disclose your information when required by law, court order, or government regulation.

As a healthcare service provider, ISACARE Laboratory & Concierge Services complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

• Your Protected Health Information (PHI) is handled according to HIPAA standards
• We maintain appropriate safeguards to protect your health information
• You have rights regarding your health information under HIPAA
• A separate HIPAA Notice of Privacy Practices is available upon request

We implement appropriate technical, administrative, and physical safeguards to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to authorized personnel only
• Regular Audits: Regular security assessments and updates
• Secure Systems: Industry-standard security protocols and systems
• Employee Training: Regular privacy and security training for all staff

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of how we use your information

To exercise these rights, please contact us using the information provided below.

Our website uses cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website usage and improve our services
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

For minors between 13-18, we may collect information with appropriate parental consent as required by law.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email)
• Providing notice through our services

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.